Refund policy

You have 60 days from delivery. Wear the strap, train in it, and if it doesn't help your knee, we refund you.

Last updated: October 8, 2026

The 60 days

The 60 days start on the day your order is delivered, as shown by the tracking. You can return the strap within that window even if you have worn it. That is the point: a knee strap only proves itself on your knee, during your runs, games and stairs.

Used is fine. We accept straps that have been worn and washed. You don't need the original box, and you don't need to explain why it didn't work for you.

How to start a return

  1. Email support@hypnaven.com within 60 days of delivery, with your order number in the subject line.
  2. We reply within 24 business hours with the return address and instructions.
  3. Send the strap back with a tracked shipping service and reply to our email with the tracking number.

Please don't send anything back before you hear from us: parcels sent to another address can't be traced to your order.

Return shipping

Return shipping is paid by you, unless the strap arrived damaged, defective, or was not the item you ordered. In those cases we cover everything (see below).

Refunds

We refund within 5 business days of receiving your return, to the original payment method. The refund covers the full price you paid for the product. Shipping was free, so there is nothing else to deduct. Your bank may take a few extra days to show the credit.

We email you as soon as the refund is issued.

Multi-strap offers

If you bought a 2-strap or 4-strap offer, you can return the whole offer for a full refund. If you keep some straps and return others, we refund the share of the price you paid for the straps you send back. For example, returning 1 strap from a 2-strap offer refunds half of what you paid for that offer.

Damaged, defective or wrong item

If your strap arrives damaged, defective, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We send a free replacement or a full refund, whichever you prefer, and you don't pay for any return shipping.

What we can't take back

  • Returns requested more than 60 days after delivery.
  • Straps that have been deliberately cut, altered or damaged. Normal wear from use is accepted.
  • Items that were not bought on hypnaven.com.

Past 60 days, write to us anyway. We look at every request, but we are no longer bound to accept the return.

Contact us

Hypnaven
30 N Gould St, Sheridan, WY 82801, United States
support@hypnaven.com · +1 (307) 205-6798

We reply within 24 business hours, Monday to Friday.